Ticket Management

Ticket No Users Category Details Severity Level Assigned To
TK_iSOC_I100139
Date: 24/04/2022
Time: 20:26:12		 WBES_54
MAC_ID 0E:F5:FE:47:A9:C6
IP 192.168.1.54		 NBR_Hrs
Non-Business Relevance Hours Communication

User access found in non business hours (after 18:30), Need to review network traces

 L1 Team
Assigned To: Mr. Mangesh
Ext 105 (020 641296)
TK_iSOC_I100138
Date: 24/04/2022
Time: 14:26:12		 WBES_23
MAC_ID 72:8F:E8:6C:5F:D9
IP 192.168.1.23		 NBR
Non-Business Relevance Communication		 DropBox
File Transfer Protocol (Cloud storage)		 L1 Team
Assigned To: Mr. Varun
Ext 136 (020 641296)
TK_iSOC_I100137
Date: 24/04/2022
Time: 23:15:54		 WBES_82
MAC_ID DC:66:D4:1A:6C:E3
IP 192.168.1.82		 NBR_Hrs
Non-Business Relevance Hours Communication

User access found in non business hours (after 18:30), Need to review network traces

 L1 Team
Assigned To: Mis. Sujata
Ext 124 (020 641296)
TK_iSOC_I100136
Date: 24/04/2022
Time: 0:17:37		 WBES_67
MAC_ID B5:F3:1C:23:77:93
IP 192.168.1.67		 NBR_Geo
Non-Business Relevance Geographical Communication		 Connection found in USA to Microsoft domain for windows patching process. L1 Team
Assigned To: Mis. Mansi
Ext 118 (020 641296)
TK_iSOC_I100135 WBES_14 NBR_Hrs 22:26:35 L1 Team
TK_iSOC_I100134 WBES_67 NBR_Geo China L1 Team
TK_iSOC_I100133 WBES_61 NBR Dailymotion L1 Team
TK_iSOC_I100132 WBES_53 NBR_Hrs 19:17:12 L1 Team
TK_iSOC_I100131 WBES_84 NBR_Geo Russia L1 Team
TK_iSOC_I100130 WBES_61 NBR Teamviewer L1 Team
TK_iSOC__I100129 WBES_61 NBR Alibaba.com L1 Team

Malware Summary

Ticket No Users Application Malware Type Severity Level Assigned To
TK_iSOC_M2019 WBES_27    Google Chrome Generic Adware L1 Team
TK_iSOC_M2018 WBES_64    Google Chrome CRM.CoinHive.4557 L1 Team

Notable Assets

Ticket No Asset Name Availability Assigned To
TK_iSOC_A1026 VB_Ser-My-10021 L2 Team
TK_iSOC_A1025 VB_VC_MY_1006 L2 Team